Care Coordinator

Position: Care Coordinator (Domiciliary Care)
Shifts Available: Monday to Friday, 37.5 hours per week, with availability to be on call or work weekends where necessary

Why Work with ICare Group?

• Refer a Friend Scheme: Earn £125 for both you and your referral through our 'Refer a Friend' Scheme (terms and conditions apply).
• Quarterly and Annual Carer Awards: Get rewarded for your commitment to ICare with our Carer Awards.
• Blue Light Card: Enjoy discounts at hundreds of high street retailers and well-known brands. We will reimburse the cost of your Blue Light Card!
• Employee Assistance Programme: Access free, practical, and impartial support for you and your family.
• Mileage Allowance: We offer a mileage allowance to cover the costs of travel during your visits.
• Toll/Bridge/Tunnel Costs Covered: We cover costs incurred if you need to take a toll road, bridge, or tunnel route to and from your ICare place of work (terms and conditions apply).
• Uniform and Infection Control Equipment: Full uniform provided, including free infection control equipment.
• Dedicated People and Wellbeing Team: Access to a supportive team focused on your wellbeing.
• Comprehensive Training: Receive Fast-track training, paid induction, and 3 days of on-the-job shadowing. We offer ongoing development, with opportunities to advance your career.
• Growth Opportunities: We are committed to helping our employees grow and develop their skills, offering opportunities for career advancement.
• Supportive Environment: ICare Group fosters a collaborative environment where your skills and dedication are recognised, appreciated, and rewarded.
• Champion Sustainability in Healthcare: We’re leading the way in environmentally responsible healthcare and are committed to reducing our environmental footprint. Through our Carbon Reduction Plan, we've cut emissions by 88.8% since 2019 and are on track to achieve Net Zero emissions by 2030.
• Weekly or Fortnightly Pay and Pension: Most of our sites enjoy the stability of weekly or fortnightly pay and contribute to our stakeholder pension plan.

What You Will Do:

• Coordinate Home Care Services: Manage and coordinate home care services to ensure efficient delivery and high standards of care.
• Support Care Management: Assist in maintaining records, producing reports, and investigating complaints from service users and employees.
• Produce Staffing Rotas: Create and manage weekly staffing rotas to ensure adequate coverage and support.
• Operational Awareness: Stay informed about current operational issues and methods. Ensure compliance with health and safety regulations, emergency procedures, and company policies.
• Emergency Duties: Undertake out-of-office duties when necessary, including providing emergency hands-on care, on-call duties, attending social events when required, and offering emergency telephone assistance to care staff.

• Additional Duties: Perform other duties as requested to support the branch’s success.

What We are Looking For:

• Qualifications: NVQ/QCF 3 (or working towards) in Health and Social Care or related field.
• Experience: Previous experience in a similar role within the domiciliary care sector.
• Quality Assurance Skills: Proven ability to monitor and improve quality standards, develop new processes, and ensure compliance with regulations.
• Leadership Skills: Proven ability to effectively lead, delegate, and mentor staff.
• Experience in Care: Previous experience in a care role, with a genuine passion for helping others is essential.
• Excellent Communication Skills: Excellent communication skills with a compassionate and empathetic nature.
• Organisational Skills: High level of organisational skills and reliability with the ability to manage staffing rotas and multiple responsibilities.
• Flexibility: Willingness to work on a flexible schedule, including weekends, and adapt to the varying needs of our clients.
• Diligence: Ensure that all care tasks and wellbeing checks are managed with care and professionalism.
• Background Checks: Willingness to undergo necessary background checks.
• Availability: Ability to work in the office and deliver home care when required.
• Weekend Availability: Ability to work on weekends as required.
• Valid Driver’s License: A clean, valid driver’s license and reliable vehicle are required.
• Work Related Car Insurance: Hold or willing to obtain work related car insurance.

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