Care Supervisor

About ICare Group:

At ICare Group, we are more than just a care provider—we are a community-focused organisation dedicated to enhancing the quality of life for those we serve. Our Care Home services provide essential support to individuals within a safe and nurturing environment. From personal care and daily living assistance to companionship and wellbeing checks, we are committed to ensuring our residents feel safe, supported, and valued. If you have a passion for making a positive impact and thrive in a dynamic environment, we would love to hear from you!

Why Work with ICare Group?

• £125 Welcome Bonus: Receive a welcome bonus upon joining (terms and conditions apply).
• Refer a Friend Scheme: Earn £125 for both you and your referral through our 'Refer a Friend' Scheme (terms and conditions apply).
• Quarterly and Annual Carer Awards: Get rewarded for your commitment to ICare with our Carer Awards.
• Blue Light Card: Enjoy discounts at hundreds of high street retailers and well-known brands. We will reimburse the cost of your Blue Light Card!
• Employee Assistance Programme: Access free, practical, and impartial support for you and your family.
• Uniform and Infection Control Equipment: Full uniform provided, including free infection control equipment.
• Dedicated People and Wellbeing Team: Access to a supportive team focused on your wellbeing.
• Comprehensive Training: Receive Fast-track training, paid induction, and 3 days of on-the-job shadowing. We offer ongoing development, with opportunities to advance your career.
• Care Certificate Training: Benefit from comprehensive training to achieve the nationally recognized Care Certificate, enhancing your skills, boosting your career opportunities, and increasing your confidence in delivering high-quality care.
• Growth Opportunities: We are committed to helping our employees grow and develop their skills, offering opportunities for career advancement.
• Supportive Environment: Join a team that values your contributions and supports your growth. ICare Group fosters a collaborative environment where your skills and dedication are recognised, appreciated, and rewarded.
• Make a Real Difference: Your work will directly impact the lives of those in need, providing them with care and support that brightens their day.

• Champion Sustainability in Healthcare: We’re leading the way in environmentally responsible healthcare and are committed to reducing our environmental footprint. Through our Carbon Reduction Plan, we've cut emissions by 88.8% since 2019 and are on track to achieve Net Zero emissions by 2030.

• Zero-Hour Contract: Flexibility to work shifts that suit your availability.
• Weekly or Fortnightly Pay and Pension: Most of our sites enjoy the stability of weekly or fortnightly pay and contribute to our stakeholder pension plan.

What You Will Do:

• Support the Registered Care Manager with the day-to-day management and co-ordination of the extra care facilities to ensure that it is efficient, profitable and provides the highest standard of care to all customers.

• Maintain records, produce reports and investigate complaints by service users and employees.

• Maintain and grow carer numbers by actively recruiting new team members and guiding them through the recruitment process.

• Producing weekly staffing rotas.

• Maintain awareness and knowledge of up-to-date operational issues and methods. In this capacity, to share the responsibility of ensuring home care operations comply with health and safety, emergency regulations and procedures, as well as the operational policies and procedures.

• Undertake out of office duties when necessary, including providing emergency hands on care, undertaking on-call duties, attendance at social events when required and offering emergency telephone assistance to care staff as and when requested.

• Actively seek new business opportunities and support the commercial growth of the branch.

• Effectively liaise with other departments, other employees, key stakeholders such as commissioners and customers as well as the public at large.

• Other duties as requested.

What We are Looking For:

• Experience in Care: Previous experience in a care role with a genuine passion for helping others is essential.
• Experience in Leadership: Previous experience in a managerial or supervisory capacity.
• Education: NVQ/QCF Level 2 or 3 in Health and Social Care or Work.
• Availability: work 30 office hours per week.
• Positive Attitude: A friendly, supportive demeanour with a genuine passion for assisting those in need.
• Excellent Communication Skills: Ability to communicate effectively with residents and their families, providing exceptional service.
• Collaborator: Willingness to work collaboratively in a fast-paced environment and support your colleagues.
• Flexibility: Willingness to work on a flexible schedule, including weekends, and adapt to the varying needs of our residents. Able to provide hands-on care during staff shortages.
• Diligence: Ensure that all care tasks and wellbeing checks are managed with care and professionalism.
• Background Checks: Willingness to undergo necessary background checks.

Ready to Make a Difference?

If you are enthusiastic about care and making a positive impact, we would love to hear from you! Visit our careers page at careers.icaregroup.co.uk to apply. Join us at ICare Group and help us make a difference, one visit at a time!

Equal Opportunities:

ICare Group is an Equal Opportunities employer committed to fostering an inclusive work environment that supports and respects all individuals. We welcome and encourage applications from people of all backgrounds. We do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any legally protected characteristic.

If you require any reasonable adjustments or accommodations during the recruitment process, please contact us. Please note we reserve the right to close the vacancy early should we receive suitable applications. If you do not hear back from us within 14 days, please consider your application unsuccessful on this occasion.